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Payments and refunds

PURCHASING AND BOOKING TERMS

When purchasing an item or booking a service, you agree that:

  1. You are responsible for reading the full item listing before making a commitment to buy or contract it:

  2. You enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

 

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

 

We may, with prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services with notice and liability for any reason, or for no reason.

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We may permanently or temporarily terminate or suspend your access to the service with notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations.

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You agree to indemnify and hold Eric Sijpestijn harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

 

To the maximum extent permitted by applicable law, in no event shall Eric Sijpestijn, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

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ACCEPTED PAYMENT METHODS

We accept the following payment methods:

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  • Credit or debit card (Visa, Mastercard, American Express).

  • PayPal.

  • Bank transfer.

 

All payments are processed securely through certified payment platforms. We do not store our customers' banking information.

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CANCELLATION POLICY

​You may discontinue use and request to cancel your account and/or any services at any time. Not withstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

 

SHIPPING TERMS AND CONDITIONS

The orders placed on the Store are digital products. Therefore, the products in the order are delivered immediately after purchase. Thus, there is no postal shipment or specific delivery time (unless otherwise specified).

 

If you wish to order a physical CD, please notify us by email and we will gladly ship you a physical copy. Physical shipments (CDs, merchandise) are processed within 3 to 5 business days after payment confirmation. Delivery time depends on the destination and courier service.​​

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DEFECTIVE OR DAMAGED GOODS
If you receive a defective product or one that is damaged in transit:

  • Write to us at eric-sijpestijn@hotmail.com within 48 hours of receipt.

  • Include your order number and photos of the product's condition.

  • We will offer you a replacement or refund at no additional cost.

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REFUND OR RETURN POLICY

We offer a full money-back guarantee for all physical purchases and booking services made on our website. If you are not satisfied with the product that you have purchased or booked service from us, you can get your money back, no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase and/or booking.

 

After the 14-day period you will no longer be eligible and won't be able to receive a refund. If you have any additional questions or would like to request a refund, feel free to contact us.​

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Due to the nature of digital products (music downloads), returns or refunds are not accepted after purchase, except in the case of a technical error that prevents access to the file.

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CONTACT
For any questions or concerns regarding payments and returns, you can write to us at: eric-sijpestijn@hotmail.com or through the contact form on this website.
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